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I help to bring ideas and strategies to life

The world is full of great ideas, but very few of them make it past the post-it note stage.

The rate of change in the world around us means that often the way forward is not obvious, and our current ways of working are not designed to support critical thinking at pace.

I help teams at all levels of an organisation to find focus and get momentum - to lean into the uncertainty. I help them to adapt their ways of working to be the right fit for the stage of the organisation, and a match for the pace of change in the world around us.

I begin with leadership alignment around the broad vision for change, then get straight into safe-to-fail experiments.

“Steph creates rapid, sustainable business results based on high levels of trust she has built within the business." 

—  Chris Hall, Head of IT, 2degrees

WHAT THEY'VE SAID

But there's more to it than just knowing what will work. I have a saying - "it doesn't matter how right you are, if no-one is listening". Sustainable change takes vision, tenacity and the ability to adapt to the context of the people and the organisation.

So, I lead with questions, and I listen. My questions focus on three areas - leadership, delivery and market feedback.

Is the strategy clear?

Is this your first team?

Do you agree about what
behaviours are acceptable?

What information are you using 

to help make tough trade-offs?

Are you creating an environment that is ambidextrous - exploiting and exploring?

Are you encouraging experimentation

to understand the value at stake?

Are you clear about what is
important right now?

Do you back each other
once a decision is made?

Are we starting with the customer
and working backwards into our organisation?

Do we understand the value assumptions in this work and do our priorities reflect that?

Are we progressively breaking down the work as it comes through to delivery?
 

Are we collaborating

to eliminate hand-offs?

Do people in our teams speak up without fear of the consequences?

Are we regularly releasing change to customers in order to get feedback from moments of truth?

Are we continuously challenging and improving our craft?

Are we listening for early signals around problems and opportunities?

Are we genuinely responsive to customers' changing needs?

Are we measuring the impact of our changes to see if our assumptions were correct?

Are we honest with ourselves and each other about some of the results we see?

Are the feedback loops reaching the right people and informing the right decisions?

MARKET FEEDBACK

DELIVERY

LEADERSHIP

Please do get in touch if you are interested to find out more.

You can also read more about my approach, about me, my work and see some of my talks/posts.

FIND OUT MORE

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